![]() ![]() I had to email our leasing office and ask if we could switch to a system where UPS just threw our packages in the swimming pool. It wasn’t enough to reply to the “window unavailable” email using every trick I know to evade the cuss-word filter. At 5:39 PM on Saturday, after I’d spent three hours and thirty-nine minutes twiddling my thumbs waiting for the package, Fetch texted and emailed me to say the delivery window was “no longer available,” which was a funny way for them to say they weren’t gonna do the thing my building pays them to do. At 6:44 PM on Friday, I selected the 2-6 window on Saturday. It’s a gamble to trust Fetch to bring a package during the four hours they say they’re going to bring said package, but compared to a guaranteed hour-and-a-half trip to the lair of your mortal enemy…I gambled. ![]() Since the alternative is an hour-and-a-half round trip to Fetch’s warehouse, which has gotten better since February (spoiler: I go to the warehouse later in this story) but still sucks (spoiler: I have a bad experience at the warehouse later in this story), you’re strongly incentivized to try your luck with the delivery window. The delivery windows you can select are four hours in length, and on weekends, there’s only one of them per day: 2:00 PM to 6:00 PM. In practice, what this means is that if someone at Fetch’s warehouse enters the dimension of your package incorrectly, it can be labeled as a “large package,” so even though the neighbors across the hall have a desk in a box leaning against their door, you have to be present to receive your dog’s prescription food delivery from Chewy.įetch, of course, doesn’t make this easy to do. On the surface, this makes sense: You don’t want the hallway blockaded by packages, especially in the event someone falls asleep with pizza rolls in the toaster oven. One of the many things Fetch does that pisses me the hell off is refuse to leave oversized packages in the hallway. Small pains, here and there, but no cataclysms. Then, well, nothing that bad happened for a few months. At the time, I was freshly enraged, and I vowed internally to take down Fetch. Stu: Josh’s buddy used to do class action lawsuits.Ī few months ago, we wrote to you about Fetch, the basic concept of which is that Hell has come to Earth and it’s started its own business. ![]()
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